Order & Customization

How do I specify my customization details?

Once you select an item, you will be prompted to choose your thread color, font style, and enter the specific text or monogram you’d like. Please double-check all spelling, as we embroider exactly what is provided.

Can I request a custom design or logo?

We love unique projects! Please contact us directly with a high-resolution image of your logo or a description of your idea, and we will provide a custom quote.

What is a traditional monogram order?

For a classic three-letter monogram, the traditional order is First Initial, Last Initial (larger in the center), and Middle Initial.

Shipping & Lead Times

How long will it take to receive my order?

Because each piece is custom-made, our current turnaround time is typically 2–3 weeks plus shipping. If you need an item sooner for a specific event, please reach out to discuss rush options.

Do you offer gift wrapping?

We take great pride in our presentation. All items arrive beautifully packaged in Blue Bobbin Embroidery gift bags with tissue and ribbon. We also offer premium gift boxing and hand-written notes for direct-to-recipient gifts at an added cost.

Returns & Exchanges

Can I return a personalized item?

Due to the custom nature of our products, all personalized sales are final. However, if there is a mistake on our end or a defect in the item, please contact us within 48 hours of delivery so we can make it right.

Can I cancel or change my order?

Since we begin processing orders quickly, changes can only be made within 24 hours of purchase.

Can't find what you're looking for?

Send us an email at hello@bluebobbinembroideryshop.com  and I will get back to you as soon as possible!

Other inquiries? Let's chat.